Effective: July 22, 2024

Direct Auto Insurance is committed to being transparent about the customer feedback we receive. This publication policy applies to reviews of Direct Auto Insurance’s sales and service submitted by customers through third-party online review software platforms used by Direct Auto Insurance.

Appropriate Content: Direct Auto Insurance welcomes and respects customer views and constructive commentary about us; however, certain content is inappropriate and not acceptable. Accordingly, we will remove posts when we are alerted that there has been a violation of any of the following content policies:

Personal and confidential information: Posts that contain (i) any person’s or organization’s proprietary or confidential information; or (ii) your or another person’s personal information, including phone numbers, addresses, credit card information, driver’s license, policy or claim information, etc.
Vulgarity: Posts that include but are not limited to those that are obscene, profane, inflammatory, or contain offensive language.
Threats: Posts that represent personal attacks or threats on others.
Hate Speech/Discrimination: Posts that advocate against groups of people based on their race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, gender identity, political affiliation, etc.
Off-topic reviews: Posts based on someone else’s experience, or that are not about your specific interaction with Direct Auto Insurance.
Advertising and solicitation: Posts containing advertising or solicitations.
Illegal content: Posts that contain or link to unlawful content.
Third-party content: Posts that contain materials that are owned by a third-party.
Misrepresentation: Posts that are submitted fraudulently on behalf of others or misrepresent the reviewer’s identity or connection with Direct Auto Insurance.
Litigation: Posts that mention legal matters or proceedings.

Consent to use posted reviews: By posting a review, you agree that any: (a) information you provide will be used in accordance with our Privacy Policy and (b) except where prohibited by law, posted review can be used by Direct Auto Insurance for any lawful purpose, including marketing and or advertising, in perpetuity in any media now known or developed in the future, worldwide and on the internet without further notice, permission or compensation.

Effective Date: The effective date shown above is when our Online Review Policy was last revised. Direct Auto Insurance reserves the right, in its sole discretion, to modify or change this Online Review Policy at any time without prior notice to you.