Claims Overview

Claims Process

Let's face it. No one wants to think about being in an accident. But if it does happen, you can feel secure knowing that Direct Auto Insurance is there for you. We have experienced representatives ready to assist you through a fair and easy claims process.

It’s easy to file a claim, whether you contact us online or over the phone. Simply log into MyAccount to start your auto claim online or call us at 1-800-403-1077 to speak to a claims specialist. For any non-auto claim, please call 1-800-403-1077, and a specialist will be happy to assist you. We are available 24/7 for new claims!

We are also available by chat. Get answers about a new or existing claim 24/7 via our virtual assistant or from a live agent Monday through Friday from 8 am to 8 pm EST.

Make a New Auto or Life Claim

Find the information you need to have on hand in order to file your claim and learn what you can expect when you reach out to us to start the process.

Check on an Existing Claim

It’s easy to check the status of an existing claim! Call 1-800-403-1077 or get chat support online and choose the appropriate option. Have your claim number or policy number associated with the claim, and the name and extension of your claim representative, if available.

Learn About the Claims Process

It's not every day that you have to file an auto insurance claim. Our claims process can be summed up in four simple steps: the initial report, an investigation/appraisal, the repair, and then a wrap-up!

Make a Windshield or Glass Claim

Direct Auto works alongside Safelite to take care of glass repairs. Learn how to make a glass claim and what to expect along the way.

Get Help After a Catastrophe or Natural Disaster

Direct's Catastrophe Response Team (CAT Team) responds to weather-related emergencies, such as hurricanes, hailstorms, tornadoes, and floods, to assess affected policyholders and their damages. Learn how to file a claim after a catastrophe and get helpful tips for staying safe during a hurricane or flooding.

Learn What to Do After an Accident

It's natural for your heart to be pounding and your hands to be shaking after an accident. Car accidents are unexpected and often frightening. Reduce your stress level after an accident by being prepared with this knowledge.

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