Contact Claims

To file a new claim:

For your convenience, you can file an auto claim online or over the phone. Simply log into MyAccount and follow the steps in our online portal. Or call 1-800-403-1077 to speak to a claims specialist. We are available 24/7 for new claims!

To check on a current claim:

Already reported a claim and need to check on the status or reach your claim representative?

  • Call your assigned claim representative directly via the phone number provided, Monday through Friday from 8 am to 5 pm local time.
  • If you need their contact information, call us at 1-800-403-1077 or chat with our virtual assistant anytime.
  • Provide your claims details to our virtual assistant in chat 24/7.
  • Live chat representatives are available Monday through Friday from 8 am to 8 pm EST for all other claims-related questions

To reach our claims office by fax:

  • Dial 1-800-924-0273
  • Include your name, policy number, and claim number on each page

To reach our claims office by mail:

Direct Auto Insurance Claims Department
PO Box 1623
Winston Salem, NC 27102
Include your name, policy number, and claim number

For medical providers ONLY:

Submit medical bills by mail to:
Direct Auto Insurance PIP Department
PO Box 2989
Clinton, IA 52733

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