To file a new claim:
For your convenience, you can file an auto claim online or over the phone. Simply log into MyAccount and follow the steps in our online portal. Or call 1-800-403-1077 to speak to a claims specialist. We are available 24/7 for new claims!
To check on a current claim:
Already reported a claim and need to reach your claims representative?
- Call us at 1-800-403-1077
- Monday – Friday, 8 a.m. to 5 p.m., EST
To reach our claims office by fax:
- Dial 1-800-924-0273
- Include your name, policy number, and claim number on each page
To reach our claims office by mail:
Direct Auto Insurance Claims Department
PO Box 1623
Winston Salem, NC 27102
Include your name, policy number, and claim number
For medical providers ONLY:
Submit medical bills by mail to:
Direct Auto Insurance PIP Department
PO Box 2989
Clinton, IA 52733