To file a new claim:
For your convenience, you can file an auto claim online or over the phone. Simply log into MyAccount and follow the steps in our online portal. Or call 1-800-403-1077 to speak to a claims specialist. We are available 24/7 for new claims!
To check on a current claim:
Already reported a claim and need to check on the status or reach your claim representative?
- Call your assigned claim representative directly via the phone number provided, Monday through Friday from 8 am to 5 pm local time.
- If you need their contact information, call us at 1-800-403-1077 or chat with our virtual assistant anytime.
- Provide your claims details to our virtual assistant in chat 24/7.
- Live chat representatives are available Monday through Friday from 8 am to 8 pm EST for all other claims-related questions
To reach our claims office by fax:
- Dial 1-800-924-0273
- Include your name, policy number, and claim number on each page
To reach our claims office by mail:
Direct Auto Insurance Claims Department
PO Box 1623
Winston Salem, NC 27102
Include your name, policy number, and claim number
For medical providers ONLY:
Submit medical bills by mail to:
Direct Auto Insurance PIP Department
PO Box 2989
Clinton, IA 52733