Check Claims Status

How do I check on my Direct Auto claim? Check the status of your claim in two easy steps.

Gather Your Information

  • Your claim number
  • The name and extension of your claims representative (if available)

Call Direct Auto Claims

Claims Status Hours of Operation

Feel free to give our Claims department a call Monday - Friday, 8 a.m. to 5 p.m., EST.

Claims Status FAQs

Q: Where can I find my claim number?
A: Whether you filed a claim online or over the phone, you should have been sent documentation that contains your claim number. Please check the claims information emailed to you.

Q: Can I check the status of a claim online?
A: We are currently working to bring you the ability to check the status of a claim online. In the meantime, please call 1-800-403-1077 with your claim number in hand to check on the status of an existing claim.

Q: Is there a different process for checking the status of a windshield or glass claim?
A: Direct Auto partners with Safelite to fulfill a windshield or glass claim, but the process for checking an existing claim is no different.

Q: When can I call to check on the status of my claim?
A: Feel free to give us a call during our operating hours. The Claims department is available Monday through Friday, 8 a.m. to 5 p.m., EST.

Q: What if I need to check on the status of a life insurance claim?
A: Call 1-800-403-1077 and have your unique life claim number in hand to get an update on your claim.