Claims Status

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Checking Your Claim Status

How do I check on my Direct Auto claim? Check the status of your claim in two easy steps.

Gather Your Information

  • Your claim number
  • The name and extension of your claims representative (if available)

Contact Direct Auto Claims

Choose one of the following options:

Claims Status Hours of Operation

Feel free to give our claims department or your assigned claim representative a call Monday - Friday, 8 am to 5 pm EST.

Virtual chat support is available 24/7. For additional help, you’ll be connected to a live chat agent Monday through Friday from 8 am to 8 pm EST.

Claims Status FAQs

Whether you filed a claim online or over the phone, you should have been sent documentation that contains your claim number. Please check the claims information emailed to you or look it up online.

Yes! You can check on the status of an existing claim online via chat or by logging into MyAccount and selecting "Claims Center" from the left-hand navigation menu. If you prefer to call, dial 1-800-403-1077 or reach out directly to your assigned claim representative with your claim number in hand.

Direct Auto partners with Safelite to fulfill a windshield or glass claim, but the process for checking an existing claim is no different.

Feel free to give us a call during our operating hours. The claims department is available Monday through Friday, 8 am to 5 pm. You can also get virtual chat support anytime and connect with live chat agents Monday through Friday from 8 am to 8 pm EST.

Call 1-800-403-1077 and have your unique life claim number in hand to get an update on your claim.

Find an Agent

Enter ZIP code to find a Direct Auto location near you.

Start Auto Quote

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©2025 Direct General Insurance Agency, Inc. dba Direct Auto Insurance, a subsidiary of Allstate. All Rights Reserved.

“Direct Auto Insurance” is the registered Alias/doing business as name for Direct General Insurance Agency, Inc. (NPN: 1637622).

“Direct Auto Insurance” is also the brand name for direct-to-consumer auto insurance policies underwritten by our insurance company affiliates listed here: Insurance Companies in our Group that are sold in our Direct Auto Insurance agency stores, over the phone and through this website.

Direct Auto Insurance is the brand name for direct-to-consumer auto insurance produced by Direct General Ins. Agency, Inc. and National General Ins. Marketing, Inc. (NGIM) for its National General Group affiliates, Winston-Salem, NC.

Our agency and Direct Auto Insurance brand are not associated in any way with Direct Auto Insurance Company, an Illinois company (NAIC#12721).