Claims Status FAQs
Whether you filed a claim online or over the phone, you should have been sent documentation that contains your claim number. Please check the claims information emailed to you or look it up online.
Direct Auto partners with Safelite to fulfill a windshield or glass claim, but the process for checking an existing claim is no different.
Feel free to give us a call during our operating hours. The claims department is available Monday through Friday, 8 am to 5 pm. You can also get virtual chat support anytime and connect with live chat agents Monday through Friday from 8 am to 8 pm EST.