Checking Your Claim Status
How do I check on my Direct Auto claim? Check the status of your claim in two easy steps.
Gather Your Information
- Your claim number
- The name and extension of your claims representative (if available)
Contact Direct Auto Claims
Choose one of the following options:
- Call us at 1-800-403-1077
- Contact your assigned claim representative directly
- Get chat support online
Claims Status Hours of Operation
Feel free to give our claims department or your assigned claim representative a call Monday - Friday, 8 am to 5 pm EST.
Virtual chat support is available 24/7. For additional help, you’ll be connected to a live chat agent Monday through Friday from 8 am to 8 pm EST.
Claims Status FAQs
Whether you filed a claim online or over the phone, you should have been sent documentation that contains your claim number. Please check the claims information emailed to you or look it up online.
Direct Auto partners with Safelite to fulfill a windshield or glass claim, but the process for checking an existing claim is no different.
Feel free to give us a call during our operating hours. The claims department is available Monday through Friday, 8 am to 5 pm. You can also get virtual chat support anytime and connect with live chat agents Monday through Friday from 8 am to 8 pm EST.