How to Make an Auto Claim

Who to Contact

For your convenience, you can file an auto claim online or over the phone. Simply log into MyAccount and follow the steps in our online portal. Or call 1-800-403-1077 to speak with a claim specialist. We are available 24/7 for new claims!

You can also chat with our virtual assistant 24/7, or a live agent Monday through Friday, from 8 am to 8 pm EST if you have claims questions or need your assigned representative’s direct contact information.

What to Have

The following basic information, if possible:

Your policy number
Police report information
Names and contact information for all drivers and passengers involved in the accident and any witnesses at the scene

Your insured vehicle information:

Year, make, model, and color
Vehicle Identification Number (VIN)
License plate number
Description of damages to your vehicle
Location of your vehicle

Other vehicles' information if there was more than one vehicle involved:

Year, make, model and color
Insurance carrier information
Description (and photos, if possible) of damages to the vehicle

If you don't have all of this information, don't worry. You can still report your claim.

What to Expect

When you file your claim, we'll collect necessary information from you to set up your claim file. We'll then give you a unique claim number. You will use this claim number in all future communications regarding your claim. We will then assign a claims adjuster to your file who will contact you to discuss the details of your loss.

When reporting your claim, you may need to scan, upload, email, or fax certain documents to your claims adjuster (for example, a copy of the police report, pictures of the damaged property, etc.). If you are unable to do this at home, stop by your nearest Direct Auto Insurance location. While our agents cannot file a claim for you, they can guide you through the process and can forward the documentation to your claims adjuster.

Learn more about our Claims Process. To check on the status of a claim, call 1-800-403-1077. Or chat with us online anytime.

How to Make a Life Claim

We strive to provide you with the quickest service possible, especially during such an emotionally difficult time.

Who to Call

To report a life insurance claim, dial 1-800-403-1077.

What to Have

Have the following information on hand:

The life insurance policy number
Death certificate

What to Expect

Sometimes a life claim is reported by the deceased's funeral home, while other times it is filed by the beneficiary or a family member who is not the beneficiary. When you call to file your life claim, we'll collect some information from you to set up your claim file. We'll then give you a unique claim number. You will use this claim number in all future communications regarding your claim. We will then assign a claims representative to your file who will be in contact with you regarding your life claim.

When reporting your claim, you may need to scan, email, or fax certain documents to your claims representative. If you are unable to do this at home, stop by your nearest Direct Auto Insurance location. While our agents cannot file a claim for you, they can guide you through the process and can help get the documentation to your claims representative.

How to Make an Accident Medical Expense Claim

To file your Accident Medical Expense claim with Time Insurance Company, National Health Insurance Company, or Integon Indemnity Corporation please download and follow the instructions in this form.