COVID-19: We're Here to Help

We know this is a challenging time, but we’re here and available to support you. Learn about the various services we offer to help, and the steps we’re taking to protect the safety and well-being of our customers and employees.

We’re giving back with an automatic 15% credit*.

Customers with a policy in force as of April 30, 2020 will get a 15% credit on their April premium. There’s nothing you need to do — we’ll automatically apply the credit to your account.

Give us a call and find the help you need.

If you have questions about your policy and making a payment, we are available by phone to help. Call 1-877-GO-DIRECT or dial your local Direct store to speak with an agent who will walk you through your options, including how to pay online or over the phone, and what’s available for cash-paying customers. Plus, you can get a free policy review and learn about ways to adjust your coverage for a potentially lower rate.

Visit for self-service online.

You can always visit us online for almost all your insurance needs. At, you’ll be able to make a payment with a credit or debit card, get coverage or policy information, and even get a quote.

Log in to MyAccount to:

  • Instantly see your policy information
  • View and download your ID card
  • Pay your bill with a few clicks
  • Conveniently file a claim online

If you don’t have an account, it is simple and easy to set up. Click “register now” on the MyAccount Login page, and we’ll ask you some questions to confirm your account.

Current Store Procedures

To prioritize our community's health and safety, most Direct Auto Insurance stores were closed to walk-in visitors during the first few months of the COVID-19 pandemic. As states re-open businesses, we've followed suit, and all our stores are now open to the public during regular business hours to better serve you.

We will continue to maintain enhanced safety precautions as we have since the start of the pandemic. Stores are equipped with protective glass between the agent and the customer; agents are washing their hands regularly, using hand sanitizer after each transaction, and following masks mandates as applicable; and stores are practicing social distancing recommendations and limiting a certain number of customers inside. Please read any signs posted on the door with instructions on transacting with the agent.

We encourage you to keep informed of the latest COVID-19 safety guidelines available through your national and local public health authorities.

$3 million is being donated toward COVID-19 relief*.

To help with relief efforts, our insurance group is donating $3 million. These funds will support select charitable organizations where our customers and employees live and work. We’re all in this together, and we believe it’s important to do our part to make a difference.

Stay safe and be informed.

Don’t hesitate to reach out to us if you have any questions. Our agents are standing by and are here to help. Give us a call at 1-877-GO-DIRECT or dial your local agent for more information.

Visit the Centers for Disease Control and Prevention (CDC) for up-to-date information about COVID-19 (Coronavirus) and how to protect yourself and your loved ones.

*Premium credit available on policies in-force on April 30, 2020 and may be limited to certain coverages in certain states. Donation will be made by Direct Auto Insurance’s parent company. Direct Auto Insurance and its affiliated carriers in the National General Insurance Group, Winston Salem, NC.