COVID-19: We're Here to Help

We know this is a challenging time, but we’re here and available to support you. Learn about the various services we offer to help, and the steps we’re taking to protect the safety and well-being of our customers and employees.

We’re giving back with an automatic 15% credit*.

Customers with a policy in force as of April 30, 2020 will get a 15% credit on their April premium. There’s nothing you need to do — we’ll automatically apply the credit to your account.

Give us a call and find the help you need.

If you have questions about your policy and making a payment, we are available by phone to help. Call 1-877-GO-DIRECT or dial your local Direct store to speak with an agent who will walk you through your options, including how to pay online or over the phone, and what’s available for cash-paying customers. Plus, you can get a free policy review and learn about ways to adjust your coverage for a potentially lower rate.

Relief Services

To offer peace of mind during this uncertain time, we’re offering relief services to support our customers who are unable to make a payment due to COVID-19.

Direct Auto policyholders who demonstrate financial needs as a result of COVID-19 may qualify for certain relief to avoid cancellation of their auto insurance policy. To discuss how to adjust your payment date and avoid fees, please call 1-877-GO-DIRECT and an agent will be able to assist you.

Call center hours:

Monday – Friday: 9:00 a.m. – 6:00 p.m. CST
Saturday: 10:00 a.m. – 4:00 p.m. CST (select stores)

Filing a claim:

Our claims team is available 24 hours a day, 7 days a week, and you can file a new claim online in MyAccount or by calling 1-800-403-1077.

Visit for self-service online.

You can always visit us online for almost all your insurance needs. At, you’ll be able to make a payment with a credit or debit card, get coverage or policy information, and even get a quote.

Log in to MyAccount to:

  • Instantly see your policy information
  • View and download your ID card
  • Pay your bill with a few clicks
  • Conveniently file a claim online

If you don’t have an account, it is simple and easy to set up. Click “register now” on the MyAccount Login page, and we’ll ask you some questions to confirm your account.

We’re temporarily modifying our store procedures.

To prioritize the health and safety of our community, the doors of most of our retail store locations have been locked to walk-in visitors. However, if you must visit a store, such as to make a cash payment, signs are posted on the door of every location with instructions on how to transact with the agent inside or over the phone.

Direct Auto stores located inside Walmart and H-E-B, and any locations with protective glass between the agent and customer will remain open as usual. Our agents are taking precautions to protect themselves and our customers, including washing their hands and using hand sanitizer after each transaction.

We encourage you to call your local Direct store ahead of your visit to confirm the store’s current hours of operation and procedures as each location has had to make individual adjustments.

$3 million is being donated toward COVID-19 relief*.

To help with relief efforts, our insurance group is donating $3 million. These funds will support select charitable organizations where our customers and employees live and work. We’re all in this together, and we believe it’s important to do our part to make a difference.

Stay safe and be informed.

Don’t hesitate to reach out to us if you have any questions. Our agents are standing by and are here to help. Give us a call at 1-877-GO-DIRECT or dial your local agent for more information.

Visit the Centers for Disease Control and Prevention (CDC) for up-to-date information about COVID-19 (Coronavirus) and how to protect yourself and your loved ones.

*Premium credit available on policies in-force on April 30, 2020 and may be limited to certain coverages in certain states. Donation will be made by Direct Auto Insurance’s parent company. Direct Auto Insurance and its affiliated carriers in the National General Insurance Group, Winston Salem, NC.